Welcome to the Aktivaal FAQs.
PAYMENTS AND SHIPPING
Do you ship internationally?
Not yet, but stay tuned!
Do you ship all over Australia?
We sure do. However, we can’t ship to a PO Box. Unfortunately, our boxes are too large!
How long will my box take to get here?
All Aktivaal boxes will be dispatched within 3 days of receiving your order. Unless it is pre-sale, then we’ll keep you updated on when they’re due to be shipped. All of our products are shipped by courier. If you’re not home at the time, a card will be left with collection details.
What payment options do you offer?
You can pay by credit card (Mastercard or Visa), PayPal or Afterpay. Unfortunately, we are unable to take payment over the phone.
When are the ‘pre-sale only’ boxes due to arrive?
Currently, some of our boxes are pre-sale only. The Challenge and Run box are due to be dispatched December 2017 and the Mini box January 2018. We’ll keep you updated on their progress.
What dumbbell weight should I choose?
If you’re a beginner, start with a 1-2kg weight. For those who have a higher level of strength, go for the 3-4kg. Remember the weight needs to challenge you but not be impossible to hold.
What are the swiss ball sizes?
There are three different sizes – The 45cm swiss ball is perfect for children 7 years and up. The 55cm swiss ball is a great size for those who are returning to exercise or who are treating an injury and the 65cm swiss ball is the largest size and can be used to really challenge and increase the difficulty of an exercise.
What is the difference between the different coloured resistance bands?
The green resistance band is light, red is medium, blue is heavy and the grey is extra heavy. The green band has a lot of stretch, whereas the grey has very little stretch making it a lot more of a challenge. The best way to work out what band to use for what exercise is to experiment and if you get to 6-8 reps and feels challenging but you can manage to do a full set then that’s a good indication you’ve chosen the right resistance for you. If you want to push yourself a little harder next time, choose a band that has less stretch.
How do I adjust my skipping rope?
To adjust the length of the rope, you will need a set of pliers. Just be sure to replace the soft plastic covers to the cable before you start to use it.
I’m worried the Physioroller is going to be too hard?
The Physioroller is perfect for beginners. It has a smaller diameter than conventional rollers, making it less painful for releasing tense muscles.
I’ve never used RockTape before. How do I apply it?
RockTape is so stretchy which makes it so versatile, less restrictive, and hypoallergenic. For best use, got to the RockTape website.
What’s the best way to wash my stainless steel water bottle?
We recommend handwash only.
Is the swiss ball safe?
The swiss ball included in a lot of the boxes is latex, and are BPA and Phthalate free. It has a textured grip to reduce the ball slipping and can handle a dynamic load of up to 750kg. The number on the swiss ball is a unique batch number to adhere to consumer safety guidelines.
What age group is the Mini box suitable for?
We recommend the Mini box is kids aged 7 and up as this is the guideline for the swiss ball. The yoga mat can be used by children of all ages.
How do I clean my yoga mat?
All of the yoga mats have a suede top and natural rubber bottom. Simply just wipe down post-practice, or pop straight into the washing machine.
What size is the kid’s yoga mat?
The Aktivaal kid’s yoga mat is 122cm x 61cm with a 3mm thickness.
What is the size and thickness of the adult’s yoga mat?
The Aktivaal mats’ dimensions are 180cm x 61cm with a 3mm thickness. The Yin Yoga mats’ dimensions are 177cm x 63.5cm with a 3mm thickness.
Can you tell me more about the goggles?
Speedo Biofuse products mould to fit the shape of your face. They’re soft and flexible, making them comfortable to wear. They also have anti-fog ultra lenses to ensure your vision stays clear throughout your swim.
What size flippers am I?
All flippers are sold in US sizes. Please see the chart below:
You don’t have flippers in my size. Are you able to order them in?
Yes, absolutely. Just send an email to firstname.lastname@example.org.
If you have any other questions please contact email@example.com.